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Friday, August 28, 2015

Facebook rating pushes firms to up social-media responsiveness - The Globe and Mail

Facebook rating pushes firms to up social-media responsiveness - The Globe and Mail:



When the message that “your call is important” comes from a robotic, prerecorded voice, a customer could be forgiven for being incredulous.

Sitting on hold, listening to Muzak and repeatedly hearing that disingenuous message can be frustrating, to say the least. Perhaps that’s why many people are turning to social media when they need to reach companies – whether to post a complaint or a compliment, or to ask a question about their products. It does not tie up customers on the phone, and a public social-media post demands accountability from companies to provide better service.

#SocialMedia

So long square photos? Instagram adds portrait and landscape options | Technology | The Guardian

So long square photos? Instagram adds portrait and landscape options | Technology | The Guardian: advertisements on Instagram.



It
turns out that nearly one in five photos or videos people post aren’t
in the square format,’ admits Facebook subsidiary, with eye on video ads














Instagram now allows landscape and portrait photos and videos. 
Instagram built its community of 300 million users
around a simple rule: every photo or video that they shared using its
app would be square. Now the Facebook subsidiary is ditching that
policy.
The app’s latest update introduces portrait and landscape options for
both photos and videos, in a move that may be aimed at encouraging more
brands to run video advertisements on Instagram.


The company is positioning the change as more about its users,
unsurprisingly. “Square format has been and always will be part of who
we are. That said, the visual story you’re trying to tell should always
come first,” explained its blog post announcing the news.


“It turns out that nearly one in five photos or videos people post
aren’t in the square format, and we know that it hasn’t been easy to
share this type of content on Instagram: friends get cut out of group
shots, the subject of your video feels cramped and you can’t capture the
Golden Gate Bridge from end to end.”


The company added that it was “especially excited about what this
update means for video on Instagram, which in widescreen can be more
cinematic than ever”. Not to mention less of a pain for advertisers to
reformat ads originally shot for television.


Instagram added the ability to upload 15-second videos to its app in June 2013, with many brands having since used the feature from their official accounts. The first video advertisements appeared in October 2014.